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Terms & Policies

Return Policy

At Windfall Ecommerce, we are committed to delivering quality products and a smooth shopping experience. Please review our return policy carefully before making a purchase.

1. Final Sale Policy

All items are considered final sale once dispatched. We encourage customers to carefully review product descriptions, specifications, and images before completing their order.

2. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 24 hours of delivery with clear photos and your order details. We will review the issue and provide an appropriate resolution.

3. Non-Returnable Items

We do not accept returns for:

  • Change of mind

  • Incorrect selection by the customer

  • Used or tampered products

  • Items returned without original packaging

4. Order Review

If you need clarification about a product before purchasing, please contact our support team. We are happy to assist you in making the right choice.

By placing an order with Windfall Ecommerce, you agree to this return policy.

Privacy Policy

At Windfall Ecommerce, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your information when you visit our website or make a purchase.

1. Information We Collect

We may collect the following information:

  • Name

  • Phone number

  • Email address

  • Shipping and billing address

  • Payment details (processed securely through third-party providers)

2. How We Use Your Information

Your information is used to:

  • Process and deliver your orders

  • Communicate with you about purchases

  • Provide customer support

  • Improve our website and services

3. Payment Security

We do not store your full payment details. Payments are processed securely through trusted third-party payment providers.

4. Sharing of Information

We don't and will never share, unveil, sell, or in any case give your information to different organizations for the promoting of their items or administrations.

5. Data Protection

We take reasonable measures to protect your personal information from unauthorized access, loss, or misuse.

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